Callrica has developed a series of products
and services geared towards maximising your call centre investment.
Our products and services tackle two key areas:
Setup your call centre operation
Setting up your call centre can be a daunting
task. Callrica's design, outsource and technology-path methodologies
fast track this process by providing clear roadmaps for a
successful call centre implementation.
Design Path guides you through the pitfalls
of setting up your call centre operation, ensuring a rapid
ROI. Design Path translates your unique business requirements
into a practical operational call centre design.
Outsource Path is a proven methodology that
ensures that your call centre operation is swiftly and effeciently
outsourced and managed. Our on-the-ground team will project
manage the entire rollout based on your requirements.
With the ever increasing choice in technology
and technology vendors, use callrica to make sense of it all.
Our vast experience and our independent view of technology
platforms will ensure that you find the right tool for the
Manage your call centre operation
Getting your call centre to perform to the
highest levels of quality is no small feat. Companies traditionally
spend millions of rands on developing their own internal quality
assurrance teams. Callrica's unique call quality system, Ensure,
gives you a unique view of your quality of the your call centre.