Key to any successful call centre design is a solid plan.

More and more organisations are realising the value their call centres add to their business, and represent strategic organisational assets.

There are many factors that can influence a call centre design. The Call Centre Planning Phase seeks to understand those factors and plan for them accordingly.

The planning phase of Design Path prepares a company for their call centre journey. It involves a deep analysis of your business requirements and the formulation of a robust call centre strategy.


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