Why use Design Path

A call centre is not a technology solution. A call centre is a complex business unit that manages the contact an organisation has with its customers, suppliers and employees.

It is complex operation comprising of technical and human components. It is therefore imperitive that when embarking on the development of your call centre, that your call centre is properly designed at the outset.

Callrica's Design Path is a clear cut methodology that will help any organisation design and setup their call centre operation.