Once you’re satisfied that the best
set of candidates has made it to the shortlist, issue a Request
for Proposal (RFP) The RFP should provide as much information
and documentation as possible as only then will the OSP’s
have a fighting chance of presenting a proposal which reflects
your true requirements.
Request For Proposals
RFP’s should clearly specify what the
requirements are. The clearer a client is in his RFP’s,
more prospects of him getting right kind of service providers.
Client can create an environment of healthy competition to
get better outsourcing options.
RFP’s should to avoid being too prescriptive;
the temptation to ask an OSP to replicate the processes you’ve
developed in-house is strong, but will limit their opportunity
to be innovative and to introduce recommendations for change
that will move your business forward.
A first draft of the contract should also
be included with the RFP and bidders should be asked to comment
on any areas of it that they would want to change if appointed.
Investing time at this stage to capture the
needs of the business within a contractual framework will
mean you’re likely to receive proposals that can be
meaningfully compared and measured on their merits. It may
also have the happy side effect of shortening the final contract
negotiation stage, because both parties will have had their
cards on the table from the outset.