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Compelling reasons to outsource your call centre to
South Africa
Lower cost base (cheaper labour and exchange rate)
Quality and cultural affinity
SA literacy rates are in the region of 84% (24% higher
than that of India)
Affluent market and business hub
Excellent telephone system (Telkom) and costs are increasingly
more competitive
SA has two cable back bones and far greater technical
resilience than India
Neutral accents which are well received in the US and
UK markets.
The country has a customer service culture
Largest % of Microsoft certified technicians in the world
Excellent physical infrastructure
Easy access from Europe and the US
Favourable and compatible time-zone for the UK and the
US
Low call centre staff attrition rates are 5- 7% (vs.
35-40% of India)
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