Compelling reasons to outsource your call centre to South Africa

Lower cost base (cheaper labour and exchange rate)

Quality and cultural affinity

SA literacy rates are in the region of 84% (24% higher than that of India)

Affluent market and business hub

Excellent telephone system (Telkom) and costs are increasingly more competitive

SA has two cable back bones and far greater technical resilience than India

Neutral accents which are well received in the US and UK markets.

The country has a customer service culture

Largest % of Microsoft certified technicians in the world

Excellent physical infrastructure

Easy access from Europe and the US

Favourable and compatible time-zone for the UK and the US

Low call centre staff attrition rates are 5- 7% (vs. 35-40% of India)



  © Copyright 2003-2005 Callrica. All Rights Reserved. Contact us